We believe it’s important for you to be able to connect with us. So here are a few ways to do just that:
Don’t ask Google about our office ours, we’ll tell you. You can go straight to our website at www.hi5ortho.com/calendar to get our days and hours. We post our open clinic hours and locations on there so you know where we are.We also post our Phone hours so you can call whenever during that time. Give us a call–509-23BRACE (232-7223) – during our posted hours and we’ll take care of you.
If you are in a jam and need to get a hold of us, we do have an after-hours line. The On-Call support line can be reached by first calling the main office line – 509-23BRACE (232-7223). Follow the directions for the Doctor or our on-call assistant. Hopefully you never have to use this option but we are here for you if you need us.
We are really good at checking and responding to email. That way you can reach out directly to one of our team for the answer you need. You can send your question and we’ll get back to you right away. Here are a few emails for you know:
Questions about Appointments = [email protected]
Questions about Financial & Insurance = [email protected]
Questions about your Treatment options = [email protected]
General Question and/or any concerns = [email protected]orthowpmstg.wpengine.com
We love chatting with you each time you come. We love hearing about your life and the highlights of your day. And if ever so inclined you are always welcome to challenge us to a joke telling contest; we’re up for the challenge. Besides that, here’s what we hope to communicate at each visit:
1. We will WELCOME you WARMLY by name
2. We will EXPLAIN today’s appointment
3. We will REVIEW what to expect NEXT visit
4. We will try to go the EXTRA MILE to make your day/visit extra special
5. We will do our very best to make you SMILE!